1. WHERE DO YOU SHIP?
We ship internationally! You can check out in either USD or CAD depending on your preference. You can change your currency any time by selecting CAD or USA on the second from left tab in the top left corner of your browser.
2. HOW MUCH DO I PAY FOR SHIPPING?
Shipping within the United States is $8 untracked with free shipping on orders over $175. Shipping within Canada is $8 tracked with free shipping on orders over $175. International orders are $22 untracked shipping. If you wish to have tracked shipping please select so at checkout or add a note to your order and we will contact you to facilitate the tracking.
3. HOW LONG WILL IT TAKE FOR MY ITEM TO ARRIVE?
American orders take 4-10 business days to arrive. Canadian orders take 2-8 business days to arrive. For international orders shipping varies from 6-21 business days. If you have specific questions about shipping please send us an email to firstname.lastname@example.org.
4. CAN I HAVE MY ORDER SHIPPED TO ANOTHER ADDRESS?
Yes, you may have your order shipped to a different address than your billing address. Simply select “shipping address different than billing address” in the first step of the purchase process and follow the instructions.
4. I’VE RECEIVED MY CONFIRMATION NUMBER BUT STILL HAVE NOT RECEIVED MY TRACKING NUMBER.
Items can take up to 4 days to be processed and shipped. Once your item has been shipped you will be sent an email with more information.
5. I’VE RECEIVED MY TRACKING NUMBER, BUT THERE IS NO INFORMATION.
Shipping information can take up to 48 hours to be processed. If you are still unable to get the location of your package after this time please contact us at email@example.com
7. DO YOU ACCEPT RETURNS?
If you are not completely satisfied with your order, you may return or exchange any unused merchandise (excepting underwear) within 10 days of receiving your product. For more information regarding returns feel free to visit our return policy page.
8. CAN I PROCESS AN EXCHANGE?
We offer exchanges on unused merchandise excluding panties. Simply send the item back to us within 10 days of receipt. Please contact us at firstname.lastname@example.org before sending back a return or exchange. Returns from outside of Canada are accepted, the purchaser will have to cover the cost of returning the product and the new shipping will be covered by us. Also feel free to visit our return policy page for more information.
9. DO YOU EVER HAVE SALES OR DISCOUNTS?
10. DO I HAVE TO PAY TAXES ON MY PURCHASE?
Sales tax does apply to purchases made within Canada. If purchases are being delivered outside of Canada there will be no sales tax applied.
11. I SAW SOMETHING ONLINE THAT I CAN NO LONGER FIND. WHAT HAPPENED?
The item may have been removed from our site due to change in season or the item selling out.
12. WHAT IS PRE-ORDER?
We occasionally offer the option to pre-order, this allows you to be one of the first to purchase an item. Some of our items are stocked in limited quantities and by pre-ordering you are securing your purchase before the item goes out of stock. Items that are pre-ordered will ship at a later date, stated in the description of the product. If you have any questions about pre-orders please contact us at email@example.com
13. I'M PURCHASING AN ITEM AS A GIFT, HOW DO I INCLUDE A MESSAGE AND SHIP IT TO THEM?
When you check out you'll be able to include a message in the Special Instructions box that your purchase is a gift. We will make sure to remove any pricing on the garments and invoice. If you'd like a note included, please type it in the Special Instructions box and we will be sure to add it to the package. When you are completing check out, fill in the shipping address the address you wish the gift to be sent to.
14. THE COLOUR DOESN’T SEEM RIGHT?
Since every computer monitor varies we cannot guarantee the accuracy of the colours of our products shown on our website.
15. HOW DO I KNOW MY SIZE?
See the size chart for correct sizing. Remember, the garments should have a snug fit without creating any discomfort.
15. HOW DO I WASH AND CARE FOR MY ITEM?
All of our merchandise includes wash and care instructions on the label. For best long term care, hand wash items in cold water and lay flat to dry. Do not iron or dry clean.